Cancellation, Return and Refund Policy

At Kidz Mercado, we aim to provide a seamless shopping experience for our customers. This policy outlines the terms for cancellations, returns, and refunds. By making a purchase, you agree to the terms below.

1. Cancellation Policy

1.1 Order Cancellation by Customer

• Orders can be canceled within 24 hours of placing the order, provided the item has not yet been shipped.
• To cancel an order, contact our customer support at [email protected] / +91 8850 100 736 or through your account on our website.
• If the order is successfully canceled, a full refund will be processed to the original payment method within 15-21 business days.

1.2 Order Cancellation by Kidz Mercado

We reserve the right to cancel orders in the following cases:

• The item is out of stock.
• Payment issues arise (e.g., payment not received or fraudulent transaction).
• Incorrect pricing or product details due to technical errors.
• Other unforeseen circumstances.

In such cases, we will notify you promptly, and a full refund will be issued.  

 

2.Return Policy 

2.1 Eligibility for Returns

We want you to be completely satisfied with your purchase. If you need to return an item, please review the following terms carefully:

• Products can be returned within 5 days of delivery, and Electronic Product 3 Days from Delivery Date (Included).
• Customers are responsible for the return shipping costs unless the return is due to a defect, damage, or error on our part (such as receiving the wrong item). In those cases, we will cover the return shipping fees. Please contact us before initiating a return to ensure eligibility for a return shipping refund. To process such a request, an unboxing video is mandatory and must clearly show the issue and label of the product. Claims of defect and damage will only be accepted within a period of 24hrs from the date of delivery (date included). 
• Items must be:
  • Unused, unwashed, and in their original condition.
  • Returned with original packaging, tags, labels and receipt/invoice.

• Products sold under Deals, Offers, Sales, or any other promotions are not eligible for return or exchange.

  Returns or exchanges will be accepted only if the product is damaged or not in usable condition.

  To process such a request, an unboxing video is mandatory and must clearly show the issue.

  2.2 Non-Returnable Items

The following items are not eligible for returns:

• Perishable goods (e.g., food items).
• Personal care items (e.g., toiletries, innerwear).
• Customized or personalized products.
• Clearance or final sale items.

2.3 Return Process

• To initiate a return, contact our support team at [email protected] / +91 8850 100 736 with your order details.
• Our team will provide a return authorization and instructions.
• Ship the item back to us. Customers are responsible for the return shipping costs unless the return is due to a defect, damage, or error on our part (such as receiving the wrong item). In those cases, we will cover the return shipping fees. Please contact us before initiating a return to ensure eligibility for a return shipping refund.

• Customers are required to arrange the return on their own. This is our standard procedure, and we kindly ask that all return shipments be initiated and managed directly by the customer.

• If you are unable to arrange the return yourself, and if pickup service is available at your pin code, we will assist by scheduling a pickup on your behalf.

• All return requests must be initiated within 5days and Electronic Product 3 Days from Delivery Date (Included). Requests beyond this period will not be accepted.

• Returned items must be in original condition, unused, and include all original tags, labels, packaging, and accessories.

Charges & Responsibility:

• Cash on Delivery (COD) charges, original shipping charges, and return shipping charges are non-refundable and must be borne by the customer.

• These charges will not be included in the refund amount.

Important:

• When handing over the product to the courier for return, you must take a clear picture of the product being handed over to the courier person. This serves as proof of return.

• If the product received by us is not the same as the one originally ordered, we will not be able to process your refund or replacement.

• We cannot accept liability for goods lost or damaged during return transit. Customers are strongly advised to pack the product securely and carefully to prevent any damage.

P.S. If no courier or return pickup service is available at your pin code, the responsibility to return the product remains entirely with the customer.

For any questions or help, please contact our customer support team.

  2.4 Damaged or Defective Products

If you receive a damaged or defective product:

1. Notify us within 24 hours of receiving the item.
2. Provide photos of the damage/defect and the packaging.
3. We will arrange for a replacement or issue a full refund, including shipping costs.

 

3. Refund Policy

3.1 Refund Process

• Refunds will be initiated once we receive and inspect the returned product.
• Approved refunds will be processed within 15-21 business days and credited to the original payment method. Once we recieve the Product.

  3.2 Partial Refunds

Partial refunds may be issued in the following cases:

• The item is returned without original packaging or is not in its original condition.
• The return is initiated beyond the eligible return window (with our discretion).

 

4. No Exchange Policy

At Kidz Mercado, we do not offer exchanges for products.

• If you are dissatisfied with a product, you may return it (if eligible under our return policy) and place a new order for the desired item.
• For questions about returns, please contact our customer support team.

 

5. Contact Us

If you have any questions or need assistance with cancellations, returns, or refunds, please contact us at: Kidz Mercado Email: [email protected] Phone: +91 8850 100 736