Cancellation, Return and Refund Policy

At Kidz Mercado, we aim to provide a seamless shopping experience for our customers. This policy outlines the terms for cancellations, returns, and refunds. By making a purchase, you agree to the terms below.

1. Cancellation Policy

1.1 Order Cancellation by Customer

• Orders can be canceled within 24 hours of placing the order, provided the item has not yet been shipped.
• To cancel an order, contact our customer support at contact@kidzmercado.com / +91 8850 100 736 or through your account on our website.
• If the order is successfully canceled, a full refund will be processed to the original payment method within 15-21 business days.

  1.2 Order Cancellation by Kidz Mercado We reserve the right to cancel orders in the following cases:

• The item is out of stock.
• Payment issues arise (e.g., payment not received or fraudulent transaction).
• Incorrect pricing or product details due to technical errors.
• Other unforeseen circumstances.

In such cases, we will notify you promptly, and a full refund will be issued.  

2. Return Policy

2.1 Eligibility for Returns

• Products can be returned within 7 days of delivery
• Customers are responsible for the return shipping costs unless the return is due to a defect, damage, or error on our part (such as receiving the wrong item). In those cases, we will cover the return shipping fees. Please contact us before initiating a return to ensure eligibility for a return shipping refund.
• Items must be:
  • Unused, unwashed, and in their original condition.
  • Returned with original packaging, tags, and receipt/invoice.

  2.2 Non-Returnable Items The following items are not eligible for returns:

• Perishable goods (e.g., food items).
• Personal care items (e.g., toiletries, innerwear).
• Customized or personalized products.
• Clearance or final sale items.

  2.3 Return Process

1. To initiate a return, contact our support team at contact@kidzmercado.com / +91 8850 100 736 with your order details.
2. Our team will provide a return authorization and instructions.
3. Ship the item back to us. Customers are responsible for the return shipping costs unless the return is due to a defect, damage, or error on our part (such as receiving the wrong item). In those cases, we will cover the return shipping fees. Please contact us before initiating a return to ensure eligibility for a return shipping refund.

  2.4 Damaged or Defective Products If you receive a damaged or defective product:

1. Notify us within 24 hours of receiving the item.
2. Provide photos of the damage/defect and the packaging.
3. We will arrange for a replacement or issue a full refund, including shipping costs.

 

3. Refund Policy

3.1 Refund Process

• Refunds will be initiated once we receive and inspect the returned product.
• Approved refunds will be processed within 15-21 business days and credited to the original payment method.

  3.2 Partial Refunds Partial refunds may be issued in the following cases:

• The item is returned without original packaging or is not in its original condition.
• The return is initiated beyond the eligible return window (with our discretion).

 

4. No Exchange Policy

At Kidz Mercado, we do not offer exchanges for products.

• If you are dissatisfied with a product, you may return it (if eligible under our return policy) and place a new order for the desired item.
• For questions about returns, please contact our customer support team.

 

5. Contact Us

If you have any questions or need assistance with cancellations, returns, or refunds, please contact us at: Kidz Mercado Email: contact@kidzmercado.com Phone: +91 8850 100 736